Abstract
An integral part of the article is the clarification of the efficiency and quality of postal services provision of Ukraine as one of the inalienable needs of the state and consumers, the satisfaction of which is aimed at the industry. The nature of external factors, as well as transformations taking place in a rapidly changing environment, and the need to disseminate and improve the communicative function in society, are determined, postal communication today is more relevant than ever. Due to the constant rapid development of the postal industry, it recognizes the need for adaptation to innovation, and is one of the decisive factors contributing to the welfare of the people in their intellectual, technological and spiritual growth. The preconditions and determinants of the influence of information technologies have been analyzed through the prism of historical events, due to which there were significant changes in the postal system. On the basis of the complex analysis, the main factors influencing the development and transformation of the postal industry of Ukraine, which led to radical transformations, were highlighted. The influence of external factors on the activity of postal communication in the modern information space, which have a significant influence on the economic and social formation of the future activity of postal communication of Ukraine, is studied. The powerful factor of influence on transformation and formation of the future post industry is highlighted. Regarding the process of service delivery and the transformation process through the active use of information technology, which has led to a significant improvement in the quality of postal services. The complex analysis helped to find out in full the process of development and provision of postal services in Ukraine in the conditions of implementation of information technologies, as well as at the angle of informatization, features of its socioeconomic and social status as a characteristic historical and cultural center, which to a large extent determines the main tendencies and peculiarities of organization of postal business in the conditions of information technology implementation.
Keywords
history, postal services, communications, postal communication, information society, postal communication development of Ukraine, information technology
References
1. Vseobshchee upravlenye kachestvom : uchebnyk dlia vuzov (2005). [Universal quality management] / pod red. O. P. Hludkyna. M. : Radyo y sviaz, 600 [in RF].
2. Lavlok, K. (2005). Marketynh usluh [Marketing services ]. M.: SPb,: Vyliams. 1008 [in RF].
3. Mazaraki A. A., Vashchenko N. P. (1996). Svitovyi rynok tovariv i posluh [World market for goods and services]. K., 157 [in Ukrainian].
4. Moroz V.M., Kozlovska L.O. (2014). Rehlament poshtovoho zviazku [Postal regulations]. K. 264 [in Ukrainian].
5. Vikipediia [Wikipedia]. Retrieved from https://uk.wikipedia.org/wiki [in Ukrainian].
6. Stratehiia rozvytku poshtovoho zviazku Ukrainy: rehuliatorni, ekonomichni ta tekhnolohichni pryntsypy (2007). [Strategy of Postal Communication Development in Ukraine: Regulatory, Economic and Technological Principles]/ za zah.red. Tanashchuk K.O., Nechyporuka O.L., Yashchuka L.O. К. [in Ukrainian]
7. Teoriia i praktyka marketynhu v Ukraini: Monohrafiia (2005). [Theory and practice of marketing in Ukraine]/ A.F. Pavlenko, A.V.Vovchak, V.Ia. Kardash, V.P. Pylypchyk ta in. K.: KNEU. 584 [in Ukrainian].
